Privacy Policy

Last updated: April 14, 2026
Effective date: April 14, 2026

1. Introduction

Nagaland Me (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use Nagaland Me Experts at experts.nagaland.me.

We comply with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and the rules made thereunder.

2. Data Fiduciary Information

For the purposes of the DPDP Act, the Data Fiduciary is:

Nagaland Me
HN 09, Purna Bazar
Dimapur, Nagaland, India
GST: 13DIHPA5679B1ZK
Email: info@nagaland.me

3. What Information We Collect

3.1 Information You Provide Directly

When you register, place an Order, or apply as an Expert, you provide:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, WhatsApp number, postal address
• Account credentials: Username, password (stored encrypted)
• Profile information: Profile photo, bio, languages spoken, location
• Expert verification data: PAN card, government photo ID, bank account details, portfolio samples
• Communication data: Messages sent through the Platform, support requests
• Transaction data: Order history, payment records, refund records

3.2 Information Collected Automatically

When you use the Platform, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent, click patterns, referral sources
• Cookies and similar technologies (see Section 9)

3.3 Information from Third Parties

We may receive information about you from:

• Razorpay: Payment confirmations and transaction status
• Email and SMS providers: Delivery confirmations
• Analytics services: Aggregated usage data

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide the Service: Creating accounts, processing Orders, facilitating communication between Buyers and Experts
• To process payments: Charging Buyers, holding funds in escrow, paying out to Experts
• To verify identity: Especially for Experts during the KYC and approval process
• To resolve disputes: Reviewing evidence and making fair decisions
• To communicate: Sending Order updates, receipts, support responses, important announcements
• To improve the Platform: Analyzing usage patterns, fixing bugs, building new features
• To prevent fraud: Detecting suspicious activity and protecting users
• To comply with law: Meeting our legal and regulatory obligations

5. Legal Basis for Processing

Under the DPDP Act, we process your personal data based on:

• Consent: You have given explicit consent for specified purposes
• Contract performance: Processing is necessary to provide the services you requested
• Legal obligation: Processing is required by Indian law (e.g., tax records, KYC)
• Legitimate interests: Processing is necessary for fraud prevention, security, and platform improvement

6. Sharing Your Information

We do not sell your personal information. We share data only with:

6.1 Other Users on the Platform

When you place an Order, the Expert sees your name, profile photo, Order details, and any messages or files you share. When an Expert delivers an Order, the Buyer sees the Expert’s name, profile, and delivery.

6.2 Service Providers

We share data with trusted third parties that help us operate the Platform:

• Razorpay: For payment processing, escrow, and KYC verification
• Hostinger: For website hosting
• Email and SMS providers: For sending notifications
• WhatsApp Business API: For messaging notifications
• Analytics providers: For aggregated usage analytics

All service providers are bound by confidentiality agreements and use your data only for the specified purpose.

6.3 Legal Disclosures

We may disclose your information when required by law, including:

• To comply with court orders, subpoenas, or legal processes
• To respond to lawful requests from public authorities
• To protect our rights, property, or safety, or that of others
• In connection with investigations of fraud or illegal activity

6.4 Business Transfers

If Nagaland Me is acquired or merged with another company, your information may be transferred to the new owner. You will be notified before any such transfer.

7. Data Retention

We keep your personal data only as long as needed:

• Account data: While your account is active, plus 90 days after deletion
• Order records: 7 years (for tax and accounting compliance)
• KYC documents: 7 years (for legal compliance)
• Communication logs: 2 years
• Support tickets: 1 year after closure
• Marketing data: Until you withdraw consent

After the retention period, we securely delete or anonymize your data.

8. Your Rights Under DPDP Act 2023

As a Data Principal, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Withdraw Consent: Withdraw consent for any processing based on consent
• Right to Grievance Redressal: File a complaint about how your data is handled
• Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity

To exercise any of these rights, contact us at info@nagaland.me. We will respond within 30 days.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how the Platform is used
• Improve performance and security

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

10. Data Security

We take reasonable security measures to protect your data, including:

• HTTPS encryption for all data in transit
• Encrypted storage of sensitive information (passwords, KYC documents)
• Access controls and authentication for admin accounts
• Regular security updates and patches
• Secure payment processing through Razorpay (PCI DSS compliant)
• Audit logs of all sensitive actions

However, no system is 100% secure. In the unlikely event of a data breach, we will notify affected users and the relevant authorities as required by law.

11. Children’s Privacy

Nagaland Me Experts is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will delete it immediately.

12. International Users

The Platform is operated from India and primarily serves users in India. If you access the Platform from outside India, your data will be transferred to and processed in India.

13. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any information.

14. Marketing Communications

We may send you marketing emails or WhatsApp messages about new features, promotions, and updates. You can opt out at any time by:

• Clicking “unsubscribe” in any marketing email
• Replying “STOP” to marketing WhatsApp messages
• Updating your notification preferences in account settings
• Emailing us at info@nagaland.me

Even if you opt out of marketing, we will still send essential transactional messages (Order updates, payment confirmations, security alerts).

15. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced via email or a Platform notice at least 30 days before they take effect. The “Last updated” date at the top reflects the most recent revision.

16. Grievance Officer

In compliance with the DPDP Act 2023 and the Information Technology Act 2000, the contact details of the Grievance Officer are:

Grievance Officer: Aloto Naga
Designation: Founder & CEO, Nagaland Me
Email: info@nagaland.me
Address: HN 09, Purna Bazar, Dimapur, Nagaland, India
Response time: Within 30 days of receiving a complaint

17. Contact Us

For any questions about this Privacy Policy or our data practices:

Email: info@nagaland.me
WhatsApp: +91 63833 59495
Address: Nagaland Me, HN 09, Purna Bazar, Dimapur, Nagaland, India

By using Nagaland Me Experts, you acknowledge that you have read and understood this Privacy Policy.